Should "External Authentication" field be available in Non SSO SaaS environments?

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Article ID: 144514

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

External Authentication shows in our SSO environments (such as Prod) but not in our Non SSO environment. Is this expected?

Steps to view External Authentication field:
1. Log in to Clarity PPM and go to Administration->Resources
2. Click on a Resource
3. Check to see if the External Authentication field and check box displays

 

Environment

Release : All Supported Releases

Component : CA PPM SAAS APPLICATION

Resolution

  1. For SaaS / On Demand customers not using SSO: This is expected behavior
    • This field displays when LDAP is enabled for the environment, and for SaaS environments, LDAP is only configured if SSO is used.
  2. For On Premise customers, you can use LDAP without SSO

Additional Information

  • If you are using LDAP and this field is not showing, see KB 130836
  • See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM