Incorrect login credentials freeze the Applications Manager Client

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Article ID: 144484

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Logging into Applications Manager Java Client with a incorrect password results in the Client freezing or locking up.

Additionally, the below error can be seen in the RmiServer<timestamp>.log and/or client logs:

ErrorMsg: AwE-9999 Internal error
Details: null
java.lang.ClassNotFoundException: oracle.jdbc.OracleDatabaseException
 at java.net.URLClassLoader.findClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
..
..

Cause

Client jars directory is missing the ojdbc*.jar which should be automatically downloaded from master's classes directory during initial successful client login.

Environment

Release : 9.3, 9.3.1

Component : APPLICATIONS MANAGER

Resolution

Workaround:
Manually move a copy of the ojdbc*.jar from the master's $AW_HOME/web/classes or %AW_HOME%\web\classes (Windows) directory to the client's jars directory. The jars directory is located in the same directory as the RunClient.jar file.

Solution:
This has been resolved with the release of 9.3.2.