Using a workflow task for change orders, how can I stop a user to set the status to a "approved" if the risk of the change order is still not set.
Release : 17.X
Component : SERVICE DESK MANAGER
If the field is in the change order or simply not within the wofkflow object, it can be defined in a a data partition to tha table "workflow_task", using the restriction type "Update" and with the restriction "chg.risk is not null", this will prevent that the workflow task is updated to a different status fi the field risk is not set in the Change order.
If the field is a workflow object then ti can be use the conditions of the behavior template as described in the link bellow:
Define Behavior Template