After patching the Linux server, Load Data Warehouse and Create JS users fail with "Login failed: httpclient.io.error - peer not authenticated"

book

Article ID: 144475

calendar_today

Updated On:

Products

CLARITY PPM FOR ITG Clarity PPM On Premise

Issue/Introduction

Error in logs when running Load Data Warehouse, Create Jaspersoft Users or Sync PPM command: 

ERROR 16-01 15:11:11,780 - sendRequest Error: peer not authenticated
ERROR 2020-01-16 15:11:11,780 [main] restAdapter.JasperRestAdapter sendRequest Error: peer not authenticated
0 [main] ERROR com.ca.jasper.restAdapter.JasperRestAdapter - sendRequest Error: peer not authenticated
ERROR 16-01 15:11:11,781 - Login failed: httpclient.io.error - peer not authenticated
ERROR 2020-01-16 15:11:11,781 [main] restAdapter.JasperRestAdapter Login failed: httpclient.io.error - peer not authenticated
1 [main] ERROR com.ca.jasper.restAdapter.JasperRestAdapter - Login failed: httpclient.io.error - peer not authenticated
Could not login to https://myserver/reportservice with username superuser
Failed to process the jasper command. : null
Error occurred: java.lang.NullPointerException

Environment

Release : All Supported releases with Jaspersoft

Resolution

Caused by an OS Linux patch - restored previous Clarity VM back to resolve the issue