Insufficient search result

book

Article ID: 144462

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

For example, we have 15 offerings containing option with the word "iPhone" in its name.  After using "iPhone"  as search keyword, i only see 5 offerings in result. Looking to the log, i also see the query and some offerings are already found by Catalog but somehow only one third the offerings are displayed in front end. Behavior can be reproduced on both 17.1.0.2 and 17.1 RU3, RU5.

Cause

The behavior is working fine and seems to be a configuration issue in regards to the localization in the custom offerings.
OTB the localization is taken care but custom offering/option groups are not catered here.

Environment

Release : 17.1

Component : CA SERVICE CATALOG

Resolution


Please add the keyword i.e. in this case Maus in the localization value for this to be searched as per below screenshots



See the small button under Description. You can add specific keywords for each localization. After adding "Maus" as a keyword, we were able to have the expected results: