Unable to create new Probable Cause codes in Spectrum

Article Id: 144460
Status: Published
Updated On: 05-02-2020 08:19
Products:
CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA eHealth
Issue/Introduction:

Unable to create new Probable Cause codes in Spectrum. The following error is displayed:

SPC-OCC-10494: Probfff00000 file not found error.

After enabling the following debug in the OneClick Administration -> Debugging -> Web Server Debug Page (Runtime) page:

Event Configuration Back End
Event Configuration Servlet
Event Database Logger
Event Data Model
Event Domain List

The following error is seen in the $SPECROOT/tomcat/logs/stdout.log (Windows) catalina.out (Linux) file:

java.lang.ClassCastException: com.aprisma.spectrum.app.jecds.cache.FileCache$SGSupportFile cannot be cast to com.aprisma.spectrum.app.jecds.client.ECEventUpdateRequest
at com.aprisma.spectrum.app.jecds.client.EventDispDomainHelper.lockAll(EventDispDomainHelper.java:114)
at com.aprisma.spectrum.app.jecds.alarm.AlarmPCauseManager.writePCauseFiles(AlarmPCauseManager.java:809)
at com.aprisma.spectrum.app.jecds.alarm.AlarmPCauseServlet.writePCauseFile(AlarmPCauseServlet.java:278)
at com.aprisma.spectrum.app.jecds.alarm.AlarmPCauseServlet.doPost(AlarmPCauseServlet.java:335)

Environment:

Release : 10.3.2

Component : Spectrum Core / SpectroSERVER

Resolution:

This issue has been addressed in the 10.03.02.BMP_10.3.201 patch. The following is the release note reference:

 Symptom: Unable to create new Alarm Cause code from WATCHES window - Select Alarm Cause code window.
 Resolution: New Alarm Cause code can be created from WATCHES window - Select Alarm Cause code window.
 (DE413424)

This issue has also been addressed in 10.4.0 and 10.4.1.