Business Object RA-Agent shutdown unexpectedly

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager
• CA Automic Oracle

Issue/Introduction

We have encountered an issue where the Business Object RA-Agent shutting down unexpectedly.

 

Cause

Business Object agent shutdown itself when the BO system is not available.

Environment

Release : 12.3

Component : ACTION BUILDER

Resolution

The Business Object Agent will go down if it has problem with connectivity to the BO System so it must be available.

20191231/012255.460 - Connection refused: connect (local port 51259 to address 0:0:0:0:0:0:0:0, remote port XXXX to address 0.0.0.0
20191231/012255.460 - U00003620 Routine 'UCEX_R' forces trace because of error.

If we see the agent trace, the connection was refused to connect on ports mentioned above  so we should address this by working with internal IT team.