Business Object RA-Agent shutdown unexpectedly
Article ID: 144438
Updated On:
Products
CA Automic Workload Automation - Automation Engine
CA Automic One Automation
CA Automic Operations Manager
CA Automic Oracle
Issue/Introduction
We have encountered an issue where the Business Object RA-Agent shutting down unexpectedly.
Cause
Business Object agent shutdown itself when the BO system is not available.
Environment
Release : 12.3
Component : ACTION BUILDER
Resolution
The Business Object Agent will go down if it has problem with connectivity to the BO System so it must be available.
20191231/012255.460 - Connection refused: connect (local port 51259 to address 0:0:0:0:0:0:0:0, remote port XXXX to address 0.0.0.0
20191231/012255.460 - U00003620 Routine 'UCEX_R' forces trace because of error.
If we see the agent trace, the connection was refused to connect on ports mentioned above so we should address this by working with internal IT team.
20191231/012255.460 - Connection refused: connect (local port 51259 to address 0:0:0:0:0:0:0:0, remote port XXXX to address 0.0.0.0
20191231/012255.460 - U00003620 Routine 'UCEX_R' forces trace because of error.
If we see the agent trace, the connection was refused to connect on ports mentioned above so we should address this by working with internal IT team.
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