Business Object RA-Agent shutdown unexpectedly

Article Id: 144438

Status: Published

Updated On: 05-03-2020 15:25

Products:

CA Automic Workload Automation - Automation Engine , CA Automic One Automation , CA Automic Operations Manager , CA Automic Oracle

Issue/Introduction:

We have encountered an issue where the Business Object RA-Agent shutting down unexpectedly.

Cause:

Business Object agent shutdown itself when the BO system is not available.

Environment:

Release : 12.3

Component : ACTION BUILDER

Resolution:

The Business Object Agent will go down if it has problem with connectivity to the BO System so it must be available.

20191231/012255.460 - Connection refused: connect (local port 51259 to address 0:0:0:0:0:0:0:0, remote port XXXX to address 0.0.0.0
20191231/012255.460 - U00003620 Routine 'UCEX_R' forces trace because of error.

If we see the agent trace, the connection was refused to connect on ports mentioned above so we should address this by working with internal IT team.