Getting 500 Internal Server Error on Portal

Products

• Service Virtualization

Issue/Introduction

Getting 500 Internal Server Error on Portal when trying to View Test Cases

Environment

All DevTest Supported environments

 

Cause

Looks like the Portal got an error because the Registry ran out of memory:

Registry log:

2020-01-13 17:14:21,429Z (11:14) [qtp1143711829-105] ERROR org.springframework.boot.context.web.ErrorPageFilter - Forwarding to error page from request [/api/v1/tests/testreports/BCAABD73362411EA96BF005056912208/BCF5A93E362411EAA84700FE20524153] due to exception [org.springframework.web.util.NestedServletException: Handler processing failed; nested exception is java.lang.OutOfMemoryError: Java heap space]
java.lang.RuntimeException: org.springframework.web.util.NestedServletException: Handler processing failed; nested exception is java.lang.OutOfMemoryError: Java heap space

Portal log:

2020-01-13 17:24:59,519Z (11:24) [qtp1513712028-19] ERROR org.springframework.boot.context.web.ErrorPageFilter - Forwarding to error page from request [/api/login] due to exception [Connection refused]
retrofit.RetrofitError: Connection refused
 at retrofit.RetrofitError.networkError(RetrofitError.java:27)

Resolution

Increased the memory in the RegistryService.vmoptions file to -Xmx4g

and in the PortalService.vmoptions file to -Xmx2g and restarted both components.