Error "java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle" When running SDM post installation steps

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Article ID: 144373

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Installing 17.1 RU3 Patch and receive the following exception message in the logs:

DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.1.0.3] [Messages] Unable to find resource task.sdm.postinstall.steps.17.1.0.3 in bundle com/ca/smsi/installui/resources/ui/configui
java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key task.sdm.postinstall.steps.17.1.0.3
 at java.util.ResourceBundle.getObject(Unknown Source)
 at java.util.ResourceBundle.getString(Unknown Source)
 at com.ca.smsi.installui.Messages.getMessage(Messages.java:70)
 at com.ca.smsi.installui.Messages.getMessage(Messages.java:83)
 at com.ca.smsi.wizard.task.Task.getFailureMessage(Task.java:416)
 at com.ca.smsi.installui.wizard.ProgressPage.taskError(ProgressPage.java:361)
 at com.ca.smsi.installcore.DeployThread.fireTaskError(DeployThread.java:1331)
 at com.ca.smsi.installcore.DeployThread.taskError(DeployThread.java:1341)
 at com.ca.smsi.wizard.task.Task.fireTaskError(Task.java:401)
 at com.ca.smsi.installui.patches.postInstall.PostInstallBase.run(PostInstallBase.java:47)
 at com.ca.smsi.wizard.task.Task.start(Task.java:239)
 at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:1174)

Cause

There is a problem with the MDB database credentials and/or privilege of those credentials. 

Environment

Service Desk Manager 17.1

All Supported Operating Systems

Resolution

There are two possible solutions:

1. Close the installer and re-enter the correct MDB database credentials

2. Check if the database credentials being used have the correct DB privileges