SysEDGE Agent stops responding to SNMP Polls.

Article Id: 144355
Status: Published
Updated On: 04-02-2020 07:32
Products:
CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA Spectrum , CA eHealth
Issue/Introduction:

  • SystemEDGE Agent stops responding to SNMP Polls.
 

Cause:

  • SystemEDGE is running on Oracle RACC server and the IP Address the agent is using is changing.

Environment:

Release : 12.9

Component : Virtual Assurance for IM

Resolution:

  • The agent can bind to a specific IP address (bind_address) but it cannot recover if the IP Address it is using is removed from the system post agent initialization.
  • Dedicate a static IP Address to the server that will always be available for SystemEDGE