DUAS6: Alerting Rules not being triggered until node restart

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Article ID: 144354

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Alerting Rules were not launching the Associated Action ( email / script) until the node was restarted.

The trace 0,IOALM was enabled and the ALM engine seemed to detect the Alerts, but the script was not being launched.

A restart of the Node was necessary to fix the situation.

Cause

By design:
ALM engine executes the scripts in the alerting rules in a blocking mode, meaning that it will not launch another script until the current one has finished.

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Resolution


Kill the Supervision script manually so that the ALM can process the folllowing one.