Gathering diagnostics with Wgncheck

Products

• CA Data Protection (DataMinder)
• CA DLP Archive Intgrtns and Importers

Issue/Introduction

Wgncheck.exe is diagnostic utility which is installed by default with all CA Data Protection (DataMinder) installations.  By default it is installed to %wgninstalldir%\ (for example C:\Program Files (x86)\CA\CA DataMinder).  

This utility collects a range of diagnostic information from the system including,

Collecting Data Protection (DataMinder) diagnostic data from %WgnDataDir% for example: 

C:\programData\CA\CA DataMinder\data\

As well as collecting system information (details of operating system, product components installed) and NT System and Application logs.

This diagnostic data may be requested by CA technical support to help troubleshoot issues.

Environment

Release : 14.x\15.x

Component : CA Data Protection Server

Resolution

To execute the utility you can either 

(1) Locate the "Wgncheck.exe" file in windows explorer and double click the file to execute.  It will automatically collect diagnostic data from the installation and produce a .zip file on the Windows desktop of the person executing the file.

The .zip file is in the format wgncheck<machinename><datetime>.zip for example:

Wgncheck_HKGWD1111_20200202_1640.zip

(2) Alternatively wgnecheck.exe can be executed from a command line (DOS prompt).

Using WgnCheck from the command prompt can provide further granularity to the output by customizing the output and collection parameters.  The following syntax provides further details on the command line parameters.

wgncheck.exe -h

Additional Information

CA Data Protection is the product formerly known as Orchestria APM, CA DLP and CA DataMinder