Server name is incorrect in an alert when the alert is published in SOI from UIM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Service Operations Insight (SOI)

Issue/Introduction

When a test alarm is triggered from the robot it shows a correct server name in the Alarm sub-console but when the same alert is transferred to SOI the server name appears incorrect.

Cause

change in CI

Environment

Release : 20.3

Component : UNIFIED INFRASTRUCTURE MGMT, CA SOI

Resolution

There could be a mixup of the CI causing this. 

1- What is the results of this query:

select * from CM_COMPUTER_SYSTEM where name = <system_name>

2- From the Operator Console, do the below:

Select <system_name> in the inventory and then under Actions-> Delete Selected

DESELECT the three options noted below so that none are selected.

-Prevent rediscovery
-Acknowledge alarms
-Delete measurements

3- RDP to the robot itself and clear the niscache of all data. 

How to clear niscache on an individual robot

         -  Access Infrastructure Manager.
         - Navigate to the robot, select the controller probe, and press Ctrl-P.
         - The probe utility dialog opens.
         - Click the Options icon.
         - Select the Expert Mode option, and click OK.
         - In Probe Command set, select _nis_cache_clean, and click the arrow (green) to send the command request.
         - In Probe Command set, select _reset_device_id_and_restart, and click the arrow (green) to send the command request.
         - The niscache is now clean and the robot is restarting.

4-  Run the Operator Consolevdiscovery wizard to rediscover the system.

Additional Information

If rediscovery did not work then refer to the below wiki for enabling this option in the connector configuration file. 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/service-operations-insight-connectors/connectors/ca-unified-infrastructure-management-uim-connector-3-9-1/create-dynamic-ci.html