I encrypted the password using admin cmd and updated the SOI_REST_PASSWORD in the helpdesk.properties file and got the following error:
2020-01-31 14:01:10,456 ERROR [ActionService] escalation.UniversalHelpDesk.authenticate(202) - authenticate::Error in authentication:Bad parameters: Invalid IV length. Should be 16
java.security.InvalidAlgorithmParameterException: Bad parameters: Invalid IV length. Should be 16
at com.rsa.cryptoj.f.p.a(Unknown Source)
Release : 4.2
Component : Service Operations Insight (SOI) Manager
If you are using basic authentication and you want to add a new user, you must add that user to EEM first.
Using the user name and password (Basic authentication)
The user name and password are sent in the form of the Basic HTTP authentication in the HTTP header.
The password is encoded by using Base64 encoding and can be easily decoded; therefore, this type of authentication is supported over a secure SSL channel (HTTPS protocol).
For a typical CA SOI installation, it is port 7403, for example, https://server:7403/rest/.
Note: Only CA EEM users have access to CA SOI REST API. Therefore the samuser user is not able to access the REST API.