Error opening an attachment: Unable to find the storage descriptor; or the requested storage no longer exists.

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Article ID: 14428

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



I am trying to open a PDF that is an attachment to an asset. I am getting an error:

The application cannot retrieve this file for the following reason: Server was unable to process request. ---> Unable to find the storage descriptor; or the requested storage no longer exists.

Environment

Release: UAPMAC990JPP-14.1-Asset Portfolio Management-Asset Configuration
Component:

Resolution

If the file name has a plus sign (+) in it you will experience this problem. Rename the file without a plus sign and reattach it to the asset.