Error opening an attachment: Unable to find the storage descriptor; or the requested storage no longer exists.

Article Id: 14428

Status: Published

Updated On: 14-02-2018 08:05

Legacy Id: TEC1454484

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I am trying to open a PDF that is an attachment to an asset. I am getting an error:

The application cannot retrieve this file for the following reason: Server was unable to process request. ---> Unable to find the storage descriptor; or the requested storage no longer exists.

Environment:

Release: UAPMAC990JPP-14.1-Asset Portfolio Management-Asset Configuration
Component:

Resolution:

If the file name has a plus sign (+) in it you will experience this problem. Rename the file without a plus sign and reattach it to the asset.