How to set a role for Service Point?

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Article ID: 144270

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

How to set a role for Service Point users?

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

The Service Point role being used by a user depends on the access type.

To change or set the role:
1. Log into SDM with an administrator account
2. Administration > Security and Role Management > Access Types > Click on the access type > APPS tab > Click on Service Point: Add/Remove roles by clicking on Update Roles button.

If more than 1 role appears in the list, set a default role by clicking on the "Set Default Role" button.

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