CA Service Management - Service Desk Manager, CA Service Desk Manager
How to set a role for Service Point users?
Release : 17.2
Component : SERVICE DESK MANAGER
The Service Point role being used by a user depends on the access type.
To change or set the role: 1. Log into SDM with an administrator account 2. Administration > Security and Role Management > Access Types > Click on the access type > APPS tab > Click on Service Point: Add/Remove roles by clicking on Update Roles button.
If more than 1 role appears in the list, set a default role by clicking on the "Set Default Role" button.