How to set a role for Service Point?
Article ID: 144270
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
How to set a role for Service Point users?
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
The Service Point role being used by a user depends on the access type.
To change or set the role:
1. Log into SDM with an administrator account
2. Administration > Security and Role Management > Access Types > Click on the access type > APPS tab > Click on Service Point: Add/Remove roles by clicking on Update Roles button.
If more than 1 role appears in the list, set a default role by clicking on the "Set Default Role" button.
To change or set the role:
1. Log into SDM with an administrator account
2. Administration > Security and Role Management > Access Types > Click on the access type > APPS tab > Click on Service Point: Add/Remove roles by clicking on Update Roles button.
If more than 1 role appears in the list, set a default role by clicking on the "Set Default Role" button.
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