When a job runs from the CA WA Agent the Network mounted or mapped drives are not available. The Jobs may show following error:
Unavailable F: \\example.com\share_path
Microsoft Windows Network
The drives are accessible when user logs in to the Windows System.
CA WA Agent runs as a service in Windows OS. The network mapped drives are not available to background services. It is recommended to use Universal Naming Convention or UNC path instead of drive letters. Due to various security issues the newer Windows OS do not allow drive letters to be easily accessible by services.
Release : 11.3.6
Component : CA Workload Automation System Agent
OS: Windows OS
Use UNC path or script to run the jobs. If using a script, mount the drives, then run the command or scripts.
It is recommended to unmount the drives after jobs have completed. Use drives letter are not currently mapped or used by other users.
net use x: \\windows_host\sharename
net use x: /delete
Refer to following links for additional information.
Mapped drives are not available from an elevated prompt
Windows Service Accessing Mapped Drives
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