Connector server fails to read Skype Attributes
search cancel

Connector server fails to read Skype Attributes


Article ID: 144261


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite


The Connector server fails to read Skype attributes in AD with the following error message:

JNDI: [LDAP: error code 1 - Unable to get Skype for Business attributes: System.Management.Automation.Remoting.PSRemotingTransportException: Starting a command on remote server failed with the following error message : The request for the Windows Remote Shell with ShellId XXXXXXX-YYYYY-ZZZ-WWWWWWW failed because the shell was not found on the server. Possible causes are: the specified ShellId is incorrect or the shell no longer exists on the server. Provide the correct ShellId or create a new shell and retry the operation. For more information, see the about_Remote_Troubleshooting Help topic.

The only way to work around it is to restart Connector Server


Identity Suite 14.3
Standalone or Virtual Appliance


The System Environment variable was not set in the Connector Server machine.


Create a new System environment:


After that, restart the Connector Server service.