SLA Clock stop automatically in CA Service Desk Manager

Products

• CA Service Desk Manager
• CA Service Desk Manager - Unified Self Service
• CA Service Management - Service Desk Manager

Issue/Introduction

Is there any utility which can stop SLA Clock automatically for particular time duration (Like 4-5 hours) in CA Service Desk and it resumes once time duration gets over.

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution

There is no utility in CA Service Desk which can be used to stop the SLA for a given duration and later it resumes once set time expires.