How to update the CABI Tomcat Configurations

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

During CABI installation, it creates some folders under 'C:/' Directory. Requirement is to change the location and install the application in the desired location

Update the BOXI installation locations to the desired user selected location unlike the default path. How can we change this path?

Environment

CA Service Desk ManagerCA Business Objects

Resolution

Please follow the below mentioned steps to update the default path of BOXI installation home

1. Stop Tomcat on the Business Objects server. 

2. Click Start->All Programs->Tomcat->Tomcat Configuration. 

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3. Click Java tab. 

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4. Add the following parameter and alternate path into the Java Options.

 -Duser.home=/<Alternate File Location>

 e.g. -Duser.home=C:\BOXI

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5. Start Tomcat. 

Additional Information

Note: After restarting the Tomcat, the original SBOPWebapp_BIlaunchpad, SBOPWebapp_CMC log folders remaining in C:\ will be stale and have to be manually deleted. This folder will not be deleted automatically as there is no script implemented to delete any folders automatically.