Inaccurate Demand Hours on Capacity vs Demand Report

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Article ID: 144216

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

The demand hours on the "Capacity vs Demand by Resource" report are inaccurate for some projects/resources. The hours are inaccurate even after running the Load Data Warehouse job. 

Environment

Release : All Releases

Component : CA PPM PROJECT MANAGEMENT

Resolution

The values will be inaccurate if the Time Slices are out of date. To verify whether or not the time slices are up to date, the Last Run column can be referenced under Administration - Time Slices. This Last Run column contains the last time the slices were updated by the Time Slicing job. If this date/time is old, the Demand values that are being returned on the report are what they were at this date/time in the past.

To get the current Demand values to return on the report, the Time Slicing job will need to be run followed by the Load Data Warehouse job.