- List of Clarity PPM KB articles related to issues opening projects in MSP (Article: 138671)
- See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM
- CA PPM and MSP integration known defects - Support Technical Document Index (KB000015956)
- CA PPM and MSP integration - List of Knowledge Documents (KB000071385)
MSP Project won't open after baselining - generates a We're sorry error
Article ID: 144208
Updated On:
Products
CLARITY PPM FOR ITG
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
- Project won't open after baselining. It goes from writing to XML to not responding.
- MSP eventually crashes with a "We're sorry. There seems to be a problem with this file" error.
Cause
This can happen if the project being exported is too large for MSP to open.
Environment
Release : All Supported Releases
Component : CA PPM MICROSOFT PROJECT (MSP)
Resolution
1. See Clarity PPM MSP Interface Performance Best Practices at: 13911 to see if there are any best practices that can be used to help reduce the size of the project (durations, # of tasks, assignments, baselines, ect)
2. As of April 3, 2018 MSP Update a configuration is available to help with this issue:
- As this requires a registry setting change, it's recommended to take a backup of the registry prior to making the change
- See the following Microsoft article for more details on this improvement and steps to update the registry:
- This change would need to be made on any workstation that would be opening the larger projects
Additional Information
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