WCC Agent Inventory not working with 11.5 agents on Linux

Article Id: 144192

Status: Published

Updated On: 31-01-2020 16:53

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - System Agent (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent , CA Workload Automation AE

Issue/Introduction:

In the WCC Agent |inventory, when trying to View Agent Details or Download/Update AgentParams, the following error is seen for 11.5 Linux Agents only:

ERROR: E140179 Unexpected error occurred while performing the agent action. File is not available.

Cause:

There is a jar (commons-codec.jar) which is missing from the base install of the 11.5 Agent on Linux.

Environment:

Release : 11.3.6

Component : CA Workload Automation System Agent

Resolution:

As a workaround, you can install the Application Services plug-in (appservices.pak). This install will place the missing jar enabling full functionality with the WCC Agent Inventory.

Our development team will include this jar in the Base System Agent installer in the next service pack or release.

You can also copy the file from another Agent which already has is. The file location is:
<agent_install_dir>/jars/ext/commons-codec.jar