Users cannot access the Spectrum Onelick administration page or GUI with the following error shown
SPC-OCA-10474: Invalid user name and or password.
The user has license and access to all landscapes as seen from OC user tab and the user exists and has rights via CLI on the SpectroSERVER.
DX NetOps Spectrum 20.2 or later
Checking on the command line using user account X215640 as an example:
[<hostname>]$ ./show models | grep X215640
0xda91461 X215640 (Active) 0x10004 User
Using the Model_Handle of the user returned above (the first field), verify the attributes are set to this name:
[<hostname>]$ ./show attributes mh=0xda91461 | grep X215640
0x1006e Model_Name X215640
0x101f3 User_ID X215640
Verify there is no space in the name by updating these attribute values as follows:
[<hostname>]$ ./update mh=0xda91461 attr=0x1006e,val="X215640"
Id Name Iid Value
0x1006e Model_Name X215640
[<hostname>]$ ./update mh=0xda91461 attr=0x101f3,val="X215640"
Id Name Iid Value
0x101f3 User_ID X215640
If the model name is updated but the user still has no privileges, restart the tomcat service as the tomcat cache will need to be reset.