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User cannot access Spectrum Oneclick after name change


Article ID: 144176


Updated On:


CA eHealth CA Spectrum


Spectrum 10.3.2


Problem Description:
The User X215640 cannot access the Spectrum Onelick administration page or GUI.

The Onelick administration page shows SPC-OCA-10474: Invalid user name and or password.

The user has license and access to all landscapes as seen from OC user tab and the user exists and has rights via CLI on the SpectroSERVER.


Release : 10.3

Component : Spectrum Core / SpectroSERVER


Checking in CLI:

[[email protected] vnmsh]$ ./show models | grep X215640
0xda91461 X215640 (Active) 0x10004 User

To verify the attributes are set to this name:
[[email protected] vnmsh]$ ./show attributes mh=0xda91461 | grep X215640
0x1006e Model_Name X215640
0x101f3 User_ID X215640

Verify there is no space in the name:

[[email protected] vnmsh]$ ./update mh=0xda91461 attr=0x1006e,val="X215640"
Id Name Iid Value
0x1006e Model_Name X215640

[[email protected] vnmsh]$ ./update mh=0xda91461 attr=0x101f3,val="X215640"
Id Name Iid Value
0x101f3 User_ID X215640

If the model name is updated but the user still has no privileges, restart the tomcat service as the tomcat cache will need to be reset.