Attributes Fail to Synch

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Article ID: 144171

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Updated On:

Products

CA Identity Manager CA Identity Suite

Issue/Introduction

Endpoint attribute changes made via CA Identity Manager fail to synchronize and report errors like the ones below in the provisioning server (etatrans.log) logs and the application server (server.log) logs.

 

Connector Server Modify failed: code 52 (UNAVAILABLE)

LDAP: error code 70 - :ETA_E_0039<MGU>

 

For example:

etatrans

20200119:222412:TID=002524:Modify    :C066:E039:F: FAILURE: Child Modify (eTDYNAccountName=TESTU)
20200119:222412:TID=002d40:EtaServer :----:----:I: Retrieving common BLS Connectivity Configuration
20200119:222412:TID=002524:Modify    :C066:E039:F:     rc:  0x0034 (DSA is unavailable)
20200119:222412:TID=002524:Modify    :C066:E039:F:     msg: :ETA_E_0008<MAC>, User Account 'TESTU' on 'S3APP' modification failed:
20200119:222412:TID=002524:Modify    :C066:E039:F:+ Connector Server Modify failed: code 52 (UNAVAILABLE): failed to modify entry: e
20200119:222412:TID=002524:Modify    :C066:E039:F:+TDYNAccountName=TESTU,eTDYNAccountContainerName=Accounts,eTDYNDirectoryName=S3A
20200119:222412:TID=002524:Modify    :C066:E039:F:+PP,eTNamespaceName=S3APP,dc=im,dc=etasa: [email protected]: doLookUpobjectClass=
20200119:222412:TID=002524:Modify    :C066:E039:F:+'eTDYNAccount', name='TESTU', containerName='eTDYNAccountContainerName=Accounts
20200119:222412:TID=002524:Modify    :C066:E039:F:+': com.ca.jcs.jdbc.JDBCMetaConnector: S3APP: exhausted 6 retries without reconnec
20200119:222412:TID=002524:Modify    :C066:E039:F:+ting: org.apache.directory.shared.ldap.exception.LdapServiceUnavailableException:
20200119:222412:TID=002524:Modify    :C066:E039:F:+ [email protected]: JDBC: org.springframework.jdbc.CannotGetJdbcConnectionExcept
20200119:222412:TID=002524:Modify    :C066:E039:F:+ion: Could not get JDBC Connection; nested exception is java.sql.SQLException: JZ
20200119:222412:TID=002524:Modify    :C066:E039:F:+00L: Login failed.  Examine the SQLWarnings chained to this exception for the rea
20200119:222412:TID=002524:Modify    :C066:E039:F:+son(s). (ldaps://dc01.unipraxis.com:20411)

 

Server Log Entries


22:23:49,914 ERROR [ims.llsdk.directory.jndi] (Thread-3546 (HornetQ-client-global-threads-1425241877)) Failed to modify global user/accounts:[LDAP: error code 70 - :ETA_E_0248<MGU>, Global User 'TESTU' status updated successfully.  Associated account status update failed: (accounts updated: 2, unchanged: 0, failures: 1) ]

22:23:49,914 ERROR [ims.llsdk.directory.jndi] (Thread-3546 (HornetQ-client-global-threads-1425241877)) Failed to modify managed object ObjectType::USER with unique name eTGlobalUserName=TESTU,eTGlobalUserContainerName=Global Users,eTNamespaceName=CommonObjects,dc=im,dc=eta Error message: [LDAP: error code 70 - :ETA_E_0039<MGU>, Global User 'TESTU' updated successfully. Associated accounts update failed: (accounts updated: 0, unchanged: 2, failures: 1) ]

22:23:49,914 ERROR [im.provisioning] (Thread-3546 (HornetQ-client-global-threads-1425241877)) [LDAP: error code 70 - :ETA_E_0039<MGU>, Global User 'TESTU' updated successfully. Associated accounts update failed: (accounts updated: 0, unchanged: 2, failures: 1) ]

22:23:49,929 ERROR [com.netegrity.ims.exception.EventExecuteStateException] (Thread-3546 (HornetQ-client-global-threads-1425241877)) Execution of event: SynchronizeAttributesWithAccountsEvent failed.  Exception encountered: [LDAP: error code 70 - :ETA_E_0039<MGU>, Global User 'TESTU' updated successfully. Associated accounts update failed: (accounts updated: 0, unchanged: 2, failures: 1) ]

22:23:49,929 ERROR [com.netegrity.ims.exception.EventExecuteStateException] (Thread-3546 (HornetQ-client-global-threads-1425241877)) Execution of event: SynchronizeAttributesWithAccountsEvent failed.  Exception encountered: [LDAP: error code 70 - :ETA_E_0039<MGU>, Global User 'TESTU' updated successfully. Associated accounts update failed: (accounts updated: 0, unchanged: 2, failures: 1) ]

22:23:49,929 ERROR [com.netegrity.ims.businessprocess.IMSEventController] (Thread-3546 (HornetQ-client-global-threads-1425241877)) Error during event execution [beb7ad84-0a21c194-5302bf88-f1e9b368] SynchronizeAttributesWithAccountsEvent

Cause

This issue occurs as a result of connectivity issues between the Provisioning Server and the Connector Server servicing the endpoint.

Environment

Release : 14.x

Component : IdentityMinder(Identity Manager)

Resolution

Make sure all endpoints are available and accessible and restart the Connector Server if necessary.