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Can we delete the default ServiceDesk user?
Article ID: 144157
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Customer would like to know the implications of deleting the default ServiceDesk user as the same is been sought by their Audit team.
Environment
Release : All
Component : SERVICE DESK MANAGER
Resolution
Please note Service Desk does not permit you to delete a user or any CI, it only allows you to mark the CI as inactive.
Please do not delete or mark inactive the 'ServiceDesk' user account as it is the default admin account for the Service Desk application. Deleting or marking the account as inactive may hamper the product functionality.
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