Cannot find or download my Broadcom products
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Cannot find or download my Broadcom products


Article ID: 144156


Updated On:


Support Portal Global Customer Assistance


You are unable to find or download a Broadcom, CA, or Symantec product on the Broadcom Support Portal.

Your product is missing in one or more areas, including:

  • Case Management
  • Product Downloads
  • My Entitlements
  • Licensing



You may not see your product for the following reasons:

  • Access to a Site ID - You must have an active Broadcom Site ID to create a case or download products.
    • There may be multiple Site IDs for your company.
    • Your contract may be under a different Site ID.
  • Expired contracts - You may have an expired contract.
  • Pending invoices - Products have outstanding invoices.


To ensure that you can see your product(s):

  • Align your account to the Site ID with the active entitlement.
  • Renew any expired contracts.
  • If you have a pending invoice, contact your account manager.

If you require further assistance, contact Broadcom Customer Care.