Missing Broadcom product under Case Management, Downloads, or Licensing

Products

• Support Portal

Issue/Introduction

On the Broadcom website, you do not see your product(s) in the following areas:

• Case Management
• Product Downloads
• Licensing
• My Entitlements

Cause

You may not see your product for the following reasons:

• Access to a Site ID - You must have an active Broadcom Site ID to create a case or download products.
  • There may be multiple Site IDs for your company.
  • Your contract may be under a different Site ID.
• Expired contracts - You may have an expired contract.
• Pending invoices - Products have outstanding invoices.

Resolution

To ensure that you can see your product(s):

• Align your account to the Site ID with the active entitlement.
• Renew any expired contracts.
• If you have a pending invoice, contact your account manager.

If you require further assistance, contact Broadcom Customer Care.