Cannot find my Broadcom product under Case Management, Downloads, or Licensing

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Article ID: 144156

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Updated On:

Products

Support Portal

Issue/Introduction

On the Broadcom website, you do not see your product(s) in the following areas:

  • Case Management
  • Product Downloads
  • Licensing
  • My Entitlements

Cause

You may not see your product for the following reasons:

  • Access to a Site ID - You must have an active Broadcom Site ID to create a case or download products.
    • There may be multiple Site IDs for your company.
    • Your contract may be under a different Site ID.
  • Expired contracts - You may have an expired contract.
  • Pending invoices - Products will not be available due to outstanding invoices.

Resolution

To ensure that you can see your product(s):

  • Align your account to the Site ID with the active entitlement.
  • Renew any expired contracts.
  • If you have a pending invoice, contact your account manager.

If you require further assistance, contact Broadcom Customer Care.