In Service Desk, CA EEM-Use CA Embedded Entitlements Manager does not show up as an option under Web Authentication -> Validation Type for any Access Type.
Is there a setting to enable this?
<Please see attached file for image>
SDM 12.9SDM 14.1SDM 17
Under the Options Manager -> Security verify that use_eiam_authentication has been installed.
Once installed, recycle Service Desk and CA EEM-Use CA Embedded Entitlements Manager should show up as an option under Validation Type.
<Please see attached file for image>src="/servlet/servlet.FileDownload?file=0150c000004AKkNAAW" alt="eiam authentication.png" width="1000" height="364">
If CA EEM-Use CA Embedded Entitlements Manager still does not show up as an option, check the NX.env file in the Service Desk Manager ROOT installation directory.
There should be a value for @NX_USE_EIAM_AUTHENTICATION=
If this is set to "No" change it to "Yes" in this file as well as the NX.env_nt.tpl file to prevent it from being overwritten when running pdm_configure.
Then recycle SDM services.