Gel processes are hung with error java.lang.NullPointerException

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We are experiencing issues in our Gel processes and workflows are not moving as expected.

Error Details:

ERROR 2020-01-29 09:33:52,659 [Event Handler pool-4-thread-3]
bpm.eventmgr (clarity:process_admin:.........:none)
 An error occurred while processing event Event{_messageId='28419709', _objectTypeCode='project', _objectId=6261190, _eventCode='update', _userId=5000000, _timestamp=2020-01-29 09:33:52.0, _autoStartProcessed=false, _deleteEventProcessed=true, _pushingEngineProcessed=false}
java.lang.NullPointerException

Environment

Release : 15.2

Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT

Resolution

The issue may resolve with no known steps (possibly related to some type of unknown cause that has recovered). If not, please contact Broadcom support for assistance.