"Error 500" occurred against two records in a custom "General Ledger Interface" screen after the Clarity PPM server was upgraded.
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Document Access Error
Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.
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Example of 2 files with issue:
These errors were seen in the app-ca.log.
ERROR 2020-01-14 20:46:25,962 [http-nio-14001-exec-3] pagebuilder.FilePageBuilder (clarity:<LOGGED IN USER EMAIL>:zzzzzzzzz:union.viewODFFile) File "7231455" not found in path "/fs0/clarity1/clarity/files/filestore/clarity/Files/231/007"
WARN 2020-01-14 20:46:25,963 [http-nio-14001-exec-3] pagebuilder.FilePageBuilder (clarity:<LOGGED IN USER EMAIL>:zzzzzzzzzzzzz:union.viewODFFile) Exception reading document
java.lang.Exception: Could not retrieve file from file store.
Additional troubleshooting notes:
Component : CA PPM SaaS
May also be valid for an On Premise site.
If no issues are found based on troubleshooting notes above, or the errors in the logs match the one described in the description of the KB, run a reindex:
Commands to run:
See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM