CA CSM Update Product Release failing

Products

COMMON SERVICES FOR Z/OS DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ECOMETER SERVER COMPONENT FOC Easytrieve Report Generator for Common Services INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT LDAP SERVER FOR Z/OS CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET MF - MISC OLD CODES Output Management Web Viewer

Issue/Introduction

Trying to perform an Update Product Release for a product. The process immediately fails with the following:

Unable to perform the requested action.
Additional Diagnostic Data:
Error occurred during update of release.

Exception Details
=================
com.ca.mf20.SAM.PASBaseError: An unknown error occurred.
Internal Message Log not available.
Attached Diagnostic Text:
Error occurred during update of release.

< omitted lines >

Caused by: com.ca.mf20.zos.services.filesystems.errors.MountpointCreateException: java.io.IOException: EDC5129I No such file or directory.

Furthermore, searching the MSMTC task output should uncover the related error along with the related directory path:

ERROR (scratchpadCreate-1) 2020-01-29 09:55:52,861 (DefaultApplicationFilesystemsFacade.java:187): Creating temp folder root: /u/users
/CSMSERV2/v60/mpm/tmproot, prefix: MSM., suffix: .scratchpad
com.ca.mf20.zos.services.filesystems.errors.MountpointCreateException: java.io.IOException: EDC5129I No such file or directory.

Environment

Release : 6.0

Component : Chorus Software Manager

Cause

Incorrect mpmPATH or Application Root value

Resolution

Identify and correct the mpmPATH or Application Root value.

The mpmPATH value is defined in DBINIT member of SAMPLIB (see DBINIT DD statement in MSMTC proc)
- Review DBINIT and DBUPDATE Settings and utilize DBUPDATE to modify mpmPATH value

The Application Root value is specified as one of the Mount Point Management values within Settings tab of web interface

Additional Information

Following represents an example of a CA MSM installation showing associated File-systems and respective Mountpoints.

z/OS UNIX Directory List
Command ===>

Pathname . : /u/users/CSMSERV2
EUID . . . : 55
Command Filename Message Type Permission
---------------------------------------------------------
. Dir rwxr-xr-x
.. Dir rwxr-xr-x
extractorTrace File rw-rw-rw-
fs mpm Information Dir rwxrwxr-x
fs v60 Information Dir rwxrwxrwx
******************************* Bottom of data **********

Pathname : /u/users/CSMSERV2/mpm
File system name . : CSMSERV.OMVSUSR.CAMSM6.APLROOT
Mount point . . . : /u/users/CSMSERV2/mpm
Status . . . . . . : Available
File system type . : ZFS
Mount mode . . . . : R/W

Pathname : /u/users/CSMSERV2/v60
File system name . : CSMSERV.CSM60.ZFS
Mount point . . . : /u/users/CSMSERV2
Status . . . . . . : Available
File system type . : ZFS
Mount mode . . . . : R/W

z/OS UNIX Directory List
Command ===>

Pathname . : /u/users/CSMSERV2/mpm
EUID . . . : 55
Command Filename Message Type Permission
----------------------------------------------------------
. Dir rwxrwxr-x
.. Dir rwxr-xr-x
ljroot Dir rwxr-xr-x
scroot Dir rwxr-xr-x
sdsroot Dir rwxr-xr-x
tmproot Dir rwxr-xr-x
******************************* Bottom of data ***********

Pathname . : /u/users/CSMSERV2/v60
EUID . . . : 55
Command Filename Message Type Permission
---------------------------------------------------------
. Dir rwxrwxrwx
.. Dir rwxr-xr-x
msm Dir rwxrwxrwx
msminstall Dir rwxrwxrwx
msmruntime Dir rwxrwxrwx
MSMProduct Dir rwxrwxr-x
MSMSetup Dir rwxrwxr-x
******************************* Bottom of data **********