CA CSM Update Product Release failing

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Article ID: 144104

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Updated On:

Products

CA Common Services for z/OS CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA LDAP Server for z/OS CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret MF - MISC OLD CODES CA Output Management Web Viewer

Issue/Introduction

Trying to perform an Update Product Release for a product. The process immediately fails with the following:

Unable to perform the requested action.
  Additional Diagnostic Data:
    Error occurred during update of release.

Exception Details
=================
com.ca.mf20.SAM.PASBaseError: An unknown error occurred.
 Internal Message Log not available.
  Attached Diagnostic Text:
    Error occurred during update of release.

< omitted lines >

Caused by: com.ca.mf20.zos.services.filesystems.errors.MountpointCreateException: java.io.IOException: EDC5129I No such file or directory.

 

Furthermore, searching the MSMTC task output should uncover the related error along with the related directory path:

ERROR (scratchpadCreate-1) 2020-01-29 09:55:52,861 (DefaultApplicationFilesystemsFacade.java:187): Creating temp folder root: /u/users
/CSMSERV2/v60/mpm/tmproot, prefix: MSM., suffix: .scratchpad
com.ca.mf20.zos.services.filesystems.errors.MountpointCreateException: java.io.IOException: EDC5129I No such file or directory.

 

Cause

Incorrect mpmPATH or Application Root value

Environment

Release : 6.0

Component : Chorus Software Manager

Resolution

Identify and correct the mpmPATH  or Application Root value.

  • The mpmPATH value is defined in DBINIT member of SAMPLIB (see DBINIT DD statement in MSMTC proc)
  • The Application Root value is specified as one of the Mount Point Management values within Settings tab of web interface

Additional Information

Following represents an example of a CA MSM installation showing associated File-systems and respective Mountpoints.

 

                           z/OS UNIX Directory List      
Command ===>                                             
                                                         
Pathname . : /u/users/CSMSERV2                          
EUID . . . : 55                                          
Command  Filename        Message          Type Permission
---------------------------------------------------------
         .                                Dir  rwxr-xr-x 
         ..                               Dir  rwxr-xr-x 
         extractorTrace                   File rw-rw-rw- 
  fs     mpm             Information      Dir  rwxrwxr-x 
  fs     v60             Information      Dir  rwxrwxrwx 
******************************* Bottom of data **********

Pathname : /u/users/CSMSERV2/mpm                   
File system name . : CSMSERV.OMVSUSR.CAMSM6.APLROOT
Mount point  . . . : /u/users/CSMSERV2/mpm         
Status . . . . . . : Available                     
File system type . : ZFS                           
Mount mode . . . . : R/W  

Pathname : /u/users/CSMSERV2/v60      
File system name . : CSMSERV.CSM60.ZFS
Mount point  . . . : /u/users/CSMSERV2
Status . . . . . . : Available        
File system type . : ZFS              
Mount mode . . . . : R/W         

                           z/OS UNIX Directory List       
Command ===>                                              
                                                          
Pathname . : /u/users/CSMSERV2/mpm                        
EUID . . . : 55                                           
Command  Filename        Message          Type Permission
----------------------------------------------------------
         .                                Dir  rwxrwxr-x 
         ..                               Dir  rwxr-xr-x 
         ljroot                           Dir  rwxr-xr-x 
         scroot                           Dir  rwxr-xr-x 
         sdsroot                          Dir  rwxr-xr-x 
         tmproot                          Dir  rwxr-xr-x 
******************************* Bottom of data ***********


Pathname . : /u/users/CSMSERV2/v60                       
EUID . . . : 55                                          
Command  Filename        Message          Type Permission
---------------------------------------------------------
         .                                Dir  rwxrwxrwx 
         ..                               Dir  rwxr-xr-x 
         msm                              Dir  rwxrwxrwx 
         msminstall                       Dir  rwxrwxrwx 
         msmruntime                       Dir  rwxrwxrwx 
         MSMProduct                       Dir  rwxrwxr-x 
         MSMSetup                         Dir  rwxrwxr-x 
******************************* Bottom of data **********

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