VAIM Windows templates cannot be applied due to incorrect OSType.

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Article ID: 144083

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Updated On:

Products

CA eHealth CA Spectrum

Issue/Introduction

 
We have a lot of servers that are not showing / associating the appropriate template with the OS. 
 
For example; We are trying to push out a template to a Windows Server that has had SysEDGE installed (using Windows policy).
 
When we select a list of templates; all I see is Unix related profiles and none of the Windows related profiles that I would expect to see.  

Cause

  • During initial discovery of Windows systems Network Discovery is not classifying OSType correctly.

Environment

Release : 12.9

Component : Virtual Assurance for IM 

Resolution

  • Under C:\ProgramData\CA\SM\domainserver\User Defined Profiles\SystemEDGE\Templates directory copy *.windows.prof files and rename to *.generic.prof and restart CA SM Domain Server service.
  • This will then show the templates under OS Independent and no OS filtering will be done when the template is applied.

OR

  • Rediscover the Servers that don't have OSType defined during initial discovery as rediscovery will often update to correct platform.