Problem with ServiceDeskManager Connector removing more CIs than expected

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Article ID: 144076

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

SOI 4.2 and ServiceDeskManager-connector 3.4.1.

When we inactivate a relationship in ServiceDeskManager that is in a single SOI service, CIs that may exist in other services are deleted in all of them.

Previously , with SOI 4.0 and ServiceDeskManager-connector 3.2.0, CIs were only deleted in the affected service.



Environment

Release : 17.1

Component : Catalyst Connector for Service Desk Manager

Resolution

Please, contact Support department:

New .jar provided fixing the issue reported

Steps to install the new .jar :

1) Stop Catalyst where is running the SDM Connector

2) Do a backup for the current .jar file, located : 

<Catalyst_Home>\container\system\com\ca\catalyst\3.0.0\bundles\com.ca.cmdb.catalyst.connector.jar

3) Copy the new .jar file you got from Support department.

4) Restart Catalyst