SOI 4.2 and ServiceDeskManager-connector 3.4.1.
When we inactivate a relationship in ServiceDeskManager that is in a single SOI service, CIs that may exist in other services are deleted in all of them.
Previously , with SOI 4.0 and ServiceDeskManager-connector 3.2.0, CIs were only deleted in the affected service.
Release : 17.1
Component : Catalyst Connector for Service Desk Manager
Please, contact Support department:
New .jar provided fixing the issue reported
Steps to install the new .jar :
1) Stop Catalyst where is running the SDM Connector
2) Do a backup for the current .jar file, located :
3) Copy the new .jar file you got from Support department.
4) Restart Catalyst