How to configure SOI to populate SHORTNAME of a CI in place of FQDN

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Article ID: 144046

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

We have built fresh SOI 4.2 environment on 2012 OS. 
The Hostname of CI's are coming as mixed entries (FQDN and without FQDN). 
We want them to be trimmed to short name only (Without FQDN)

Environment

Service Operations Insight (SOI) Manager: 4.x

Resolution

Follow these steps to populate CI Name as "SHORTNAME" in Escalation Actions

1) Stop SOI Manager services

2) Backup "\SOI\jsw\conf\soi-manager.conf"

3) Add an additional "DEA_USE_SHORT_HOSTNAME=1" property as shown below


wrapper.java.additional.25=-DEA_USE_SHORT_HOSTNAME=1

Note: Assuming the previous active "wrapper.java.additional" sequence number was 24

4) Start SOI Manager services

5) Now, use $[Host Name] property in escalation actions to print CI name, with above changes, it converts the FQDN hostname to SHORTNAME