ERROR com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl - Exception shutting down vse service <service>

Products

• Service Virtualization

Issue/Introduction

See these error messages for every service running on the VSE:

2020-01-29 21:04:28,400Z (16:04) [JPA reporting init reporting thread] INFO  org.eclipse.persistence        -  EclipseLink, version: Eclipse Persistence Services - 2.3.2.v20111125-r10461  
2020-01-29 21:04:28,525Z (16:04) [pool-10-thread-1] ERROR com.itko.lisa.coordinator.VirtualServiceEnvironmentImpl - Exception shutting down vse service <service>
java.lang.NullPointerException

Environment

Release : All supported DevTest components

Component : CA Service Virtualization

Cause

Corruption in the DEVTEST_HOME\vseRecording and DEVTEST_HOME\vsBuilderSessions folders as well some .ear and .jar files in the DEVTEST_HOME\vseDeploy folder that normally are in the DEVTEST_HOME\hotDeploy folder, so not sure why they were also in the vseDeploy folder.

Resolution

1. Renamed DEVTEST_HOME\vseRecording folder to something else.
2. Renamed DEVTEST_HOME\vsBuilderSessions folder to something else.
3. Notice there were some .ear and .jar files in the DEVTEST_HOME\vseDeploy folder, so deleted them. 
4. Deleted all the logs files.
5. Started VSE service.
6. Able to go on Portal and see VSE up and running.