MSP driver Install error: <user> is not authorized to execute MSPSETUP.EXE

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Article ID: 144024

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise CLARITY PPM FOR ITG

Issue/Introduction

When attempting to install the Microsoft Project (MSP) new driver, receive the below error:

Access Denied error: <user> is not authorized to execute MSPSETUP.EXE

Cause

This is due to a restriction on the workstation

Environment

Release : All Supported Releases

Component : CA PPM SAAS MICROSOFT PROJECT (MSP)

Resolution

Reach out to your GIS team to assist with granting access to run the exe. 

Additional Information

  • See 71385 - MSP integration Known Issues
  • See 15956 - MSP integration known defects
  • See KB 141061 - How to search for known Clarity PPM Issues using Self Service