Autosys commands not working due to unable to load modules

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• Autosys Workload Automation

Issue/Introduction

Trying to run AutoSys commands such as autoping, job_depends, autorep, etc. results in errors like below:

 

exec(): 0509-036 Cannot load program /apps/autotree/autosys/bin/sendevent because of the following errors:
@0509-022 Cannot load module /apps/autotree/autosys/lib/libmsgII.so.
@0509-150   Dependent module libcasocket.so could not be loaded.
@0509-022 Cannot load module libcasocket.so.
@0509-026 System error: A file or directory in the path name does not exist.
@0509-022 Cannot load module sendevent.
@0509-150   Dependent module /apps/autotree/autosys/lib/libmsgII.so could not be loaded.
@0509-022 Cannot load module .

 

 

Environment

• Product: Workload Automation AE
  
  • Version: All versions

Cause

The AutoSys environment has not been sourced. Thus, required libraries and paths are not defined and are preventing successful command execution.

Resolution

In order to be able to execute AutoSys commands on any machine, the AutoSys environment must be sourced! 
Sourcing the environment is as easy as updating your logon profile on the Unix server to read in the AutoSys environment profile located in $AUTOUSER on your UNIX server.

The $AUTOUSER environment variable will vary in your environment. By default this location is set to /opt/CA/WorkloadAutomationAE/autouser.$AUTOSERV (where $AUTOSERV is the 3 character instance identifier).

Below is an example listing of the 5 environment profiles that will be present on your UNIX/Linux server. The files on your server will have your hostname appended to the filename.

• autosys.bash.<hostname>

• autosys.csh.<hostname>
• autosys.env.<hostname>
• autosys.ksh.<hostname>
• autosys.sh.<hostname>

Depending on your OS and what shell you use, you will need to source one of these in your user profile in order to be able to execute AutoSys commands. 

1. Open your user profile for editing using your choice of editors.
2. Go to the bottom of your profile and add the line (including the preceding period)
   Example: . /opt/CA/WorkloadAutomationAE/autouser.ACE/autosys.sh.<hostname>
3. Save the file.
4. Launch another terminal session and login back in.
5. You should now be able to execute the AutoSys commands

Note: Contact your System Administrator for assistance if you are unsure about which user profile needs to be sourced for your environment.