Editing the display name of the FILE MENU options in CA Service Desk Manager (CA SDM)

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How to edit the display name of the drop down list from FILE MENU option in CA Service Desk Manager (CA SDM)? 

For example, change the FILE-> NEW CHANGE ORDER label to NEW CHANGE REQUEST.

Environment

CA Service Desk Manager 14.1 and 17.0

All Supported Operating Systems

Resolution

1.  Login to CA SDM web interface (http://SDM-hostname:8080/CAisd/pdmweb.exe) with an Administrator account.

2.  Navigate to ADMINISTRATION->SECURITY AND ROLE MANAGEMENT->ROLE MANAGEMENT->MENU BARS 

Here you will see the list of menu bar list with their respective HTMPL file names, which can customized as per your requirement. 

3.  If you would like to edit the display of menu FILE->NEW CHANGE ORDER, the perform the following steps:

a.  Open Web Screen Painter (WSP) and login as Administrator

b.  Open the MENUBAR_SD.HTMPL file 

c.  Via the SOURCE tab, change the following line to reflect the new menu label required

<PDM_MACRO name=menuItem label="New_Change_Request..." function="ahdtop.create_new('chg',0)" hotkey=h>

Note: the MENUBAR_SD.HTMPL file is the HTMPL file that controls the CA SDM menu bar.  Via this file, one can make changes for various CA SDM menu bars.

d.  Save and publish form changes

e.  Recycle the CA SDM service to reflect the made changes. Below is the screen-shot for the above changes made.