The connection between the production environment SQL database and random application servers is failing. When the connection fails, the following error message is written to the stdlog:
SQL Execute failed: [Microsoft SQL Server Native Client 11.0] [ SQL Code=64 SQL State=08S01] Communication link failure; [Microsoft SQL Server Native Client 11.0] [ SQL Code=64 SQL State=08S01] TCP Provider: The specified network name is no longer available.
Release : 17.x
Component : SERVICE DESK MANAGER
This error is received by the SQL agent installed on the Service Desk Manager server, and forwarded to Service Desk. It's not specifically a Service Desk error.
The error indicates a network communication server between the SQL agent and the SQL server. It's advised that a network administrator review this problem further to determine the cause for the loss of connection.