Creating a new hub - DMZ Tunnel Wizard hangs

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Article ID: 143985

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I have an existing UIM 9.20 installation. I am attempting to create a new hub. I run the NimBUS infrastructure package (as administrator). The install seems to go well, but when the DMZ Tunnel Setup Wizard prompts me for IP, port, password and cert I am unable to hit "Finish". It seems to be in dark text but it doesn't do anything. The "Back" and "Cancel" buttons do something but not the Finish button.
 
This is the first time I've tried to create a hub since we upgraded to 9.20 from 8.51.
 
Server Windows Server 2016
Robot ver 9.20
Hub ver 9.20

Environment

Release : 9.2.0

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

This was a new secondary hub that never had UIM installed previously.

It also never had the IM console installed. We installed the 32 bit and 64 bit versions of: Microsoft Visual C++ 2008 Redistributable Package

Ran the installer of the IM console and selected "Upgrade/Reinstall"

Now,, the IM console works with no OCX errors and we were able to configure this regional hub as a tunnel client to an existing tunnel server.