Login Error after upgrade: Page cannot be found. Please check the URL. ({0})

book

Article ID: 143975

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

We recently upgraded to 14.3 from 14.1 version and receiving below error after logging to the management console.

 

Page cannot be found. Please check the URL. ({0})

 

Application Server: WebSphere 8.5.5.14

Database: Oracle 12cR2

IM Version: 14.3

 

Cause

Incorrect URL for the management console was entered.

The startup logs show no deployment errors or IDM startup errors.

Environment

IDM on Websphere

Resolution

Verify and correct the URL you are submitting to access the Identity Manager Management console.

Additional Information

If no errors in logs and startup, check the URL.  Is it missing an ending forward slash (/) in the URL?  This is the most common reason.  Once / is added to the end of the URL, you can access IDM console without issue.