Bulk Closure of CO workflow task from backend

Article Id: 143955

Status: Published

Updated On: 04-02-2020 18:00

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

We have several old Change Order workflow task which needs to be closed from backend. Please provide us with the syntax for bulk closure of the CO workflow task which can be shared with the analyst.

Environment:

Release : 17.1

Component : SERVICE DESK MANAGER

Resolution:

# Create a Scoreboard query which shall list workflow task:

# Add the Scoreboard query to the scoreboard List :

Service Desk UI-> Service desk tab->File->Customize scoreboard->"Add New Node" Ex: zWFTask.

# Click "zWFTask" scoreboard query to list classic work flow task which has the status as Pending.
# Use Edit in List to change the status of Workflow task to Approve.

# Select Change All which shall reflect the change in the status.

Disclaimer: These Above steps will change the status of Workflow which is listed on the current page. Each page can accommodate max 250 workflow task out of the box.