SP6 on Windows 2012, hung while installing c++ distribution libs during install.

Article Id: 14394

Status: Published

Updated On: 14-02-2018 08:05

Legacy Id: TEC1772283

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent

Issue/Introduction:

11.3.6 SP6 on Windows 2012, hung while installing c++ distribution libs during install.

I am trying to install from the SP6 media on Windows 2012.

The install media won't fully kick off - it is stuck now for 17 hours on "vcredist_x86.exe" - have you seen this behavior?

Environment:

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component:

Resolution:

We were able to fix the install by uninstalling the 2008 C++ distributive libraries via the control panel/Add&Remove Programs, then rebooting the machine. We retired the install and it worked.