Service Desk Manager: Is it possible to set the child incidents status to the same status set to the parent?

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Article ID: 143926

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to set the child incidents status to the same status set to the parent?

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

It's possible only when closing incidents using "Close All Children" option.

For the other statuses, it's not possible OOTB. The only option would be to use the edit in list option or implement a customization to change the behavior of Service Desk Manager.

There is an idea created to implement the desired behavior:
https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=cd00aca9-9ef7-4e05-8147-a822f3dc6e60