Device Discovered As Inaccessible State

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Article ID: 143914

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

CAPM is not collecting metrics on the device because it is shown as inaccessible in the discovery profile history. 

Environment

CA Performance Management DX Performance Management

Resolution

Disable (remove check box) for Create Pingable and Use ICMP and after removing the two options from the discovery profile (advanced tab) run the discovery again.

If the problem persist you need to recycle the DC Service:
service dcmd stop
service dcmd start

Additional Information

It the above does not help, go to the Data Collector server (if more than one then select the correct DC to manage the device) and do the following: 

a) ping the device

b) collect a MIB dump from the device using sapwalk2 utility
See more in SNMP Querying Tools on site:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting.html#concept.dita_f3e7cf5a7cf2084505827853cdefd8be3b58ca7c_SNMPQueryingTools

Does the above work?  If yes then open a support case with Broadcom.