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Client Automation - Missing AM folders for Windows Server 2019 agents in ITCM GUI


Article ID: 143908


Updated On:


CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation


In ITCM GUI, AM folders (Software Discovered, Configuration Collect Tasks) are missing for Windows Server 2019 Agents.
These machines appear as unclassified.


The SQL table ca_class_def is incomplete and does not contain rows for Windows Server 2019 Operating System.


Following SQL query should return some rows for Windows Server 2019 :

select * from ca_class_def where class_name like '%2019%'



Release : 1403

Component : Client Automation



Make sure that job "Default Software Contents Download Job" linked to SystemEngine has been executed successfully




Otherwise check the CIC logs for error under C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log


Once CIC problem is resolved, recycle caf on Windows Server 2019 machines :

caf stop

caf start

caf register all