Client Automation - Missing AM folders for Windows Server 2019 agents in ITCM GUI

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In ITCM GUI, AM folders (Software Discovered, Configuration Collect Tasks) are missing for Windows Server 2019 Agents.

These machines appear as unclassified.

 

Environment

Release : 1403

Component : Client Automation

 

Cause

The SQL table ca_class_def is incomplete and does not contain rows for Windows Server 2019 Operating System.

 

Following SQL query should return some rows for Windows Server 2019 :

select * from ca_class_def where class_name like '%2019%'

 

Resolution

Make sure that job "Default Software Contents Download Job" linked to SystemEngine has been executed successfully

 

 

 

Otherwise check the CIC logs for error under C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

 

Once CIC problem is resolved, recycle caf on Windows Server 2019 machines :

caf stop

caf start

caf register all