Client Automation - Missing AM folders for Windows Server 2019 agents in ITCM GUI

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Article ID: 143908

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

In ITCM GUI, AM folders (Software Discovered, Configuration Collect Tasks) are missing for Windows Server 2019 Agents.
These machines appear as unclassified.
 

Cause

The SQL table ca_class_def is incomplete and does not contain rows for Windows Server 2019 Operating System.

 

Following SQL query should return some rows for Windows Server 2019 :

select * from ca_class_def where class_name like '%2019%'

 

Environment

Release : 1403

Component : Client Automation

 

Resolution

Make sure that job "Default Software Contents Download Job" linked to SystemEngine has been executed successfully

 

 

 

Otherwise check the CIC logs for error under C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

 

Once CIC problem is resolved, recycle caf on Windows Server 2019 machines :

caf stop

caf start

caf register all

 

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