Upcoming change in the default behavior of a new Google Chrome browser release that may affect the functioning of SiteMinder in the customers’ environment.

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Article ID: 143902

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Service CA Single Sign-On

Issue/Introduction

 

Google is going to release version 80 of the Chrome browser shortly (projected to be released in February).  With that release, Chrome’s default cookie management behavior will change.  This change, described here: https://www.chromium.org/updates/same-site , will affect the functioning of some SiteMinder use cases.  In some cases, the change being introduced by Google in Chrome 80 will cause customer access to SiteMinder protected resources to fail.  In other cases, the customer will have to authenticate more than once to reach their desired resource.

Resolution

 

The SiteMinder team has developed guidance and solution enhancement patches for our customers to deploy such that they can continue to enjoy SiteMinder functionality when SiteMinder interacts with users running the Chrome 80 browser.

The SiteMinder team has trained the Broadcom Customer Support, Solution Engineering, and Services teams.  Today we are sending an announcement to customers via the Proactive Notice process.  Additionally we have posted the same announcement on the Community Site

https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=2197&MessageKey=c20b304a-12cb-4d8f-bee3-6d73cddf9c8a&CommunityKey=f9d65308-ca9b-48b7-915c-7e9cb8fc3295&tab=digestviewer&ReturnUrl=%2fenterprisesoftware%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3df9d65308-ca9b-48b7-915c-7e9cb8fc3295%26tab%3ddigestviewer

and are in the process of having the Web Support team post the same notice on the Broadcom Customer Support Home Page for SiteMinder (previously called CA Single Sign-On): https://support.broadcom.com/enterprise-software/product-page.html?productName=CA%20Single%20Sign-On

As described above, Chrome 80 may have a significant impact, depending on use case, so it is important that you familiarize yourself with these locations and be prepared to redirect customers to Broadcom Support and share the links (above) with our customers.