When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available

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Article ID: 14387

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available instead you will have EEM authentication, I need to have the option back to setup SSO, how should I do this?

<Please see attached file for image>

access type EEM.PNG

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

The option is changed by default when SD is integrated with EEM, if it is required to have the option back deinstall the EEM configuration as follows:

1. Go to the administration tab
2. Go to Options Manager->Security
3. Deinstall
eiam_hostname
use_eiam_artifiact
use_eiam_authentication
4. Recycle SD services

Once the service is restarted the option of When you have EEM integration enabled, the option to use the "OS-Use Operating System authentication." will become available again.

Attachments

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