Unable to connect maileater process to Office 365 in Advanced Availability setup.

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk configured with Advanced Availability

Maileater process not working and in maileater_nxd.log we find a lot of these errors:

javax.mail.MessagingException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)

 .......

Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect

  .......

Caused by: java.security.UnrecoverableKeyException: Password verification failed

........

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Cause

@NX_KEYSTORE_REF variable in the NX.env file was setup with an incorrect value in the Standby server.

Resolution

@NX_KEYSTORE_REF variable value in NX.env file and the nx.keystore file located in NX_ROOT/pdmconf directory have to be the same on both Background and Standby servers, the servers where maileater process run in an Advanced Availability setup.